Avoma Koncert Integration

Aggregated conversation insights — for team coaching

• Get Talk:Listen ratio, Longest Monologue and more insights
• Learn what separates your top performers from the rest
• Improve conversation outcomes with 1:1 coaching
• Enable self-coaching and peer-coaching culture

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Get Transcripts and Summarized Notes — for every call

• Get AI-powered summarized Notes with full Transcript
• Type your own Notes and have it linked to Transcript
• Search information across Calls, Notes, Transcripts

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Speakers and Topics identified — at scale with AI

• Identify different speakers and their Talk-time
• Detect various topics discussed in the conversation
• Listen to a topic of interest with Transcript Search

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Custom Keywords & Filler Words — tracked for every call

• Track Custom Keywords as per your business needs
• Default tracking for Filler Words and more categories
• Understand the gist of the call with Keyword Summary

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Identify Trends across all calls — for data-driven decisions

• Aggregated trends for any Keyword or Key Phrase
• Make data-driven decisions across the organization
• Explore across specific users, teams, and customers
• Understand the voice of the customer

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