Unlock hidden insights from customer conversations to prioritize customer issues and increase satisfaction.
Automatic Recordings & Transcripts
Get visibility into customer meetings with automatic recordings and transcripts.
Don’t let another important conversation disappear into thin air. Understand the objective reality about what customers are truly saying.
Speakers & Topics Identification
Listen to more calls in less time with key topics & speakers automatically identified.
Gone are the days of just recording meetings and never listening to them. Go to specific speakers and topics or search for keywords in the transcript to listen to recordings 4x faster.
Identify winning talk patterns of top CSMs and coach others in less time vs shadowing live meetings.
Topic Trends & Talk Pattern Insights
Learn what’s working and what’s not with topic and talk pattern trends.
Analyze trends of product issues, adoption friction, or feature requests for data-driven and personalized coaching. Learn the talk patterns of top CSMs to coach others accordingly.
Curated Playlists
Coach and onboard CSMs faster with curated playlists of your top CSMs’ best talk tracks.
Save your top CSMs’ best moments like up-sell, cross-sell, issue handling, etc. into curated playlists. Let other CSMs listen to these playlists to ramp-up faster compared to shadowing live meetings.
Save your top CSMs’ best moments like up-sell, cross-sell, issue handling, etc. into curated playlists. Let other CSMs listen to these playlists to ramp-up faster compared to shadowing live meetings.
Recording Snippets
Share the voice of the customer using Recording Snippets of key moments.
Create video recording snippets instantly and share them with the product team to hear customer feedback first hand. Ensure important information is never lost again.
Voice of the Customer
Empower cross-functional teams to learn customer feedback proactively.
Let product and marketing teams search for custom phrases and learn trends of feature requests or issues so they can proactively build the right product and write help documentation.
Here's what our customers say
Avoma integrates with your favorite tools
Calendar
CRM
Conferencing
Dialer
Trusted by thousands of high-growth organizations
Make the most out of every conversation.
Try Avoma unrestricted for 14 days. It takes a minute to set up your account.
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