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Customer Success Playbook
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How to improve customer retention by 55% using Voice of the Customer (VoC)
Customer Success Playbook
by
Manish Nepal
How to improve customer retention by 55% using Voice of the Customer (VoC)
Customer Success Playbook
Feb 16, 2024
by
Manish Nepal
Driving the right curiosity behavior with data for Customer Success Managers
Customer Success Playbook
by
Mark Stagi
Driving the right curiosity behavior with data for Customer Success Managers
Customer Success Playbook
Feb 16, 2024
by
Mark Stagi
Should you charge a fee for customer success?
Customer Success Playbook
by
Mark Stagi
Should you charge a fee for customer success?
Customer Success Playbook
Feb 16, 2024
by
Mark Stagi
How to use QBRs to add value to your customers, improve relations, and boost retention
Customer Success Playbook
by
Mark Stagi
How to use QBRs to add value to your customers, improve relations, and boost retention
Customer Success Playbook
Feb 16, 2024
by
Mark Stagi
What to do when a big account churns? Here’s a five-step action plan.
Customer Success Playbook
by
Mark Stagi
What to do when a big account churns? Here’s a five-step action plan.
Customer Success Playbook
Feb 16, 2024
by
Mark Stagi
Key questions to ask when hiring your first Head of Customer Success
Customer Success Playbook
by
Yaagneshwaran Ganesh
Key questions to ask when hiring your first Head of Customer Success
Customer Success Playbook
Feb 16, 2024
by
Yaagneshwaran Ganesh
How to run effective customer success check-in meetings?
Customer Success Playbook
by
Yaagneshwaran Ganesh
How to run effective customer success check-in meetings?
Customer Success Playbook
Feb 16, 2024
by
Yaagneshwaran Ganesh
How to use conversational intelligence to identify potential customer churn and improve retention
Customer Success Playbook
by
Yaagneshwaran Ganesh
How to use conversational intelligence to identify potential customer churn and improve retention
Customer Success Playbook
Feb 16, 2024
by
Yaagneshwaran Ganesh
Face it: The account handoff from sales to customer success is often broken. Here's how to fix it
Customer Success Playbook
by
Yaagneshwaran Ganesh
Face it: The account handoff from sales to customer success is often broken. Here's how to fix it
Customer Success Playbook
Feb 16, 2024
by
Yaagneshwaran Ganesh
Categories
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Customer Success
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Productivity
Sales
Sales Strategies and Techniques
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Top Voices on the Rise
Authors
Aditya Kothadiya
Manish Nepal
Yaagneshwaran Ganesh
Aditya Kothadiya
Erin Hartje
Stephen Cann
Yaagneshwaran Ganesh
