In this episode, Mark Stagi (VP of Customer Success, Avoma) and Yaag discuss how to drive the right curiosity
behavior with data for CSMs. Mark shares his experience on the do's and don'ts in QBRs and check-in meetings, how to
make it valuable and relevant to the customer, and a lot more.
01:31
Curiosity - a super power in tech
03:05
Assessing curiosity of CSMs during interviews
04:36
How curiosity helps in objection handling
07:03
Leveraging curiosity in QBRs and check-in meetings
11:03
Adding real value to your success conversations
12:56
Preparation going into QBR meetings
16:13
Keeping a tab on relevance and stickiness
21:05
Not all questions are created equal
26:07
What is the right amount of curiosity?
.webp)
