Track renewal signals
Track what customers say about renewal, pricing and cancellation across their calls.
Ways to get this done with Avoma
Pick the approach that fits how your team works. You can start with one and add another later.
How this works
Shown for:
- 1Trigger
As customer conversations are processed and during renewal reviews
- 2Context
Avoma Conversation Intelligence reads customer meeting transcripts and configured renewal trackers
- 3Reason
Track mentions of renewal intent, pricing concerns, cancellation and approvals
- 4Act
Show renewal mentions, trends and the call moments behind them
- 5Human judgment
CSM decides how to act on each signal
Native feature
Track mentions of renewal intent, pricing concerns, cancellation risk, and approval requirements across customer conversations. Review matching call moments to understand potential renewal risks and opportunities.
What good looks like
Renewal intent is clearest in what customers say on calls.
Track renewal topics on every customer call
Signals show up months before the renewal date.
Read the call moment behind each mention
Context separates a passing comment from real risk.
Review trends by account before renewal planning
One mention is noise, and a pattern is a signal.
Customer stories
What teams say
Helping us proactively address client churn risk and identify opportunities for growth. The tool helps us identify and act on the queues much more quickly.
Avoma lets us identify opportunities for upselling as well as understand churn risks early to avoid danger for our business.
What’s stopping you from turning every conversation into actionable work?
