Predict churn risk with revenue intelligence
Spot at-risk accounts before they cancel. Stop relying on delayed CRM updates and guesswork. Surface hidden disengagement, poor sentiment, and broken handoffs early so your Customer Success team can intervene and save the revenue.
Trusted by high-performing sales teams at
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Hidden churn triggers
Missed disengagement signals
Inactivity post-sale often gets lost in siloed tools. No-shows, unanswered emails, and meeting lulls aren’t tracked or flagged.
Incomplete or inaccurate CRM data
Manual note taking is inconsistent, and reps often forget or skip updates. This creates a CRM filled with partial truths that erode forecast accuracy and hinder deal inspection.
Broken sales-to-CSM handoffs
Key deal context doesn’t transfer across teams. Handoffs miss red flags like pricing concerns or usage blockers.
Forecast blind spots
Without churn indicators, forecasts stay inflated. RevOps can’t model risk-adjusted retention in time.
Late coaching interventions
By the time a CSM flags risk, it's often too late. Managers lack context to coach proactively on early churn cues.
Untracked sentiment decline
No system tracks how tone, urgency, or hesitation change over time. These signals that precede churn.
The results speak for themselves, so do our customers.
“It’s ten vs one in terms of, ‘Hey, we prefer Avoma.’”
“I can tell you that our top sales people couldn’t live without Avoma.”
“We thought we had a decent solution until we got Avoma. That was pretty much the game changer for us.”
Churn risk refers to the likelihood that a customer will cancel their subscription or stop using your product/service In Avoma, churn risk indicators are identified through conversation analysis that detects negative sentiment, unresolved problems, competitive mentions, or usage concerns The platform helps customer success teams quantify these risks and take proactive steps to address issues before they result in lost business
Avoma helps with churn risk by providing early detection of potential customer issues through conversation analysis The platform identifies negative sentiment patterns, unresolved problems, competitive mentions, and usage concerns before they lead to cancellation This early warning system allows customer success teams to intervene proactively, address specific concerns, and create targeted retention strategies for at-risk accounts
Yes, Avoma helps with both retention and growth by providing insights for customer success and sales teams For retention, the platform identifies churn risks, ensures consistent service delivery, and captures product feedback For growth, it spots expansion opportunities within existing accounts, improves sales conversion rates, and accelerates new customer acquisition through more effective sales conversations
Yes. Avoma integrates with CRMs like Salesforce and HubSpot, automatically logging churn-related signals such as sentiment shifts, buyer disengagement, and stage stalls. This makes churn risk prediction visible across your entire revenue system.
Yes. Avoma’s Forecasting Tools incorporate churn prediction insights directly into pipeline views. This helps RevOps leaders identify which accounts may not renew and build more accurate, retention-aware revenue forecasts.
Avoma identifies risks that often go unnoticed in traditional systems. It detects negative sentiment, repeated complaints, lack of product adoption, missed expectations, and signs of disengagement. It can also flag mentions of competitors, delayed decisions, and unresolved action items. These signals help CS teams prioritize at-risk accounts before churn becomes inevitable.
Yes. Repeated negative sentiment in calls from either reps or customers can be a signal of disengagement, friction, or dissatisfaction. Avoma helps surface these patterns before they become churn events.
Yes. Avoma automatically tags and groups recurring feedback across calls, making it easy to report on product gaps that could influence retention.
Yes. Avoma helps teams identify at-risk accounts before churn happens. Its real-time insights into engagement patterns and sentiment trends allow customer-facing teams to re-engage accounts early, making churn risk prediction a proactive process.
Avoma improves customer engagement by ensuring consistent follow-through on commitments, providing deeper understanding of customer needs, and identifying engagement opportunities The platform helps customer-facing teams prepare for calls with complete context from previous interactions, surfaces product usage insights that can drive value discussions, and ensures action items are captured and addressed promptly, creating more meaningful customer relationships
What’s stopping you from turning every conversation into actionable work?
