Find quiet accounts
Find customers who have gone quiet before silence turns into churn.
Ways to get this done with Avoma
Pick the approach that fits how your team works. You can start with one and add another later.
How this works
Shown for:
- 1Trigger
An account has had no meaningful engagement
- 2Context
An Avoma agent (Avoma agentic platform) watches meetings, emails, activity history, renewal date
- 3Reason
Compare recent engagement with the renewal date and normal account activity
- 4Act
Flag quiet accounts and rank them for follow-up, each time it's warranted
- 5Human judgment
CSM decides how to re-engage
Agent
Find accounts going quiet before renewal. The agent checks renewal dates, recent conversations, and customer engagement to flag inactive accounts and prioritize follow-up.
What good looks like
Silence before a renewal is a risk signal.
Define "quiet" for each segment
A month without contact means different things for different accounts.
Prioritize quiet accounts near renewal
Those are the ones you can lose this quarter.
Reach out with something useful
A check-in with value gets a reply.
Customer stories
What teams say
Avoma lets us identify opportunities for upselling as well as understand churn risks early to avoid danger for our business.
Helping us proactively address client churn risk and identify opportunities for growth. The tool helps us identify and act on the queues much more quickly.
It helps managers identify opportunities and churn risks by looking at a single report instead of having to sit in on additional meetings.
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