Review first calls
Review a new hire's first calls within days, while feedback can still shape their habits.
Ways to get this done with Avoma
Pick the approach that fits how your team works. You can start with one and add another later.
How this works
Shown for:
- 1Trigger
As calls are recorded
- 2Context
Avoma Conversation Intelligence reads call recordings and your scorecards
- 3Reason
Compare each early call with the scorecard and flag what to reinforce or fix
- 4Act
Score the call against the scorecard with timestamped evidence
- 5Human judgment
Manager gives feedback while the call is still fresh
Native feature
Evaluate calls against defined scorecard criteria to identify strengths, missed behaviors, and areas for improvement.
What good looks like
Habits form on the first 10 calls, so that's when feedback counts most.
Review within 48 hours
Feedback lands best while the rep still remembers the call.
Pick 1 thing to reinforce and 1 to fix
New hires can't act on a list of 8 notes.
Score against the same scorecard as the team
New hires should learn the standard they'll be held to.
Customer stories
What teams say
It decreases friction in referring to historical context and accurately maintaining context, making it easier for me to fish out deal specifics that are otherwise hard to find. Avoma has also solved note-taking for me completely, which helped close process gaps and improve skills.
That my reps actually use Avoma, it saves them time, takes detailed notes & allows them to self analyze/coach their own calls
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