Share customer quotes
Send Product and Marketing the best customer quotes and clips from calls, with context and account.
Ways to get this done with Avoma
Pick the approach that fits how your team works. You can start with one and add another later.
How this works
Shown for:
- 1Trigger
When reviewing customer conversations and saving relevant snippets
- 2Context
Avoma Conversation Intelligence reads customer meeting recordings, transcripts, selected snippets, and playlists
- 3Reason
Pick quotes that are specific, attributable and safe to share
- 4Act
Share a collection of customer quotes and clips with context
- 5Human judgment
Product marketing checks permission before using a quote outside the company
Native feature
Save and share relevant customer call moments, including feature requests, product feedback, objections, and success stories, so Product and Marketing teams can hear customer feedback firsthand.
How this works
Shown for:
- 1Trigger
On the schedule you set
- 2Context
An Ask Avoma scheduled prompt (Avoma agentic platform) reads call recordings, clips, account permissions
- 3Reason
Pick quotes that are specific, attributable and safe to share
- 4Act
Share a collection of customer quotes and clips with context, delivered to email, Slack or Teams
- 5Human judgment
Product marketing checks permission before using a quote outside the company
Scheduled workflow
Run a recurring prompt to gather relevant customer quotes and conversation references for Product and Marketing to review.
How this works
Shown for:
- 1Trigger
You ask Avoma
- 2Context
Ask Avoma (Avoma agentic platform) reads call recordings, clips, account permissions, narrowed by what you ask
- 3Reason
Pick quotes that are specific, attributable and safe to share
- 4Act
Share a collection of customer quotes and clips with context, returned in Ask Avoma
- 5Human judgment
Product marketing checks permission before using a quote outside the company
Prompt
Find customer quotes and call moments about product needs, feature requests, and outcomes that Product and Marketing teams can review and share.
Find the strongest customer quotes about [topic] from calls in the last [90] days. For each, give the exact words, the account, the speaker's role and the call, and note anything that suggests we should ask permission first.
What good looks like
Customer language is the best source for messaging and roadmap decisions.
Pick quotes that are specific
A quote with a number or outcome carries more weight.
Keep the account and context with each quote
A quote without context gets misused.
Check permission before external use
Customers should approve quotes used outside the company.
Customer stories
What teams say
I used Ask Avoma to analyze how often our competitor came up in sales conversations, what objections buyers raised, and how those deals performed. The links back to the source calls made it easy to verify everything and review specific clips.
The AI-powered transcription and meeting summaries ensure that customer insights are captured and actionable next steps are clear for everyone.
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