Summarize feedback themes
Summarize what customers keep telling you, by theme, with the evidence behind each.
Ways to get this done with Avoma
Pick the approach that fits how your team works. You can start with one and add another later.
How this works
Shown for:
- 1Trigger
You ask Avoma
- 2Context
Ask Avoma (Avoma agentic platform) reads customer calls, themes, accounts and segments, narrowed by what you ask
- 3Reason
Group feedback into themes and count the accounts behind each
- 4Act
Summarize feedback themes with counts, quotes and affected accounts, returned in Ask Avoma
- 5Human judgment
Product and CS decide which themes to act on
Prompt
Identify recurring customer feedback themes across conversations, with mention counts, supporting quotes, and affected accounts.
Summarize customer feedback from calls in the last [30] days. Group it into themes, give the number of accounts and a representative quote for each, flag which segments raised it, and highlight anything that could affect renewals.
What good looks like
Feedback turns into action when it's grouped, counted and quoted.
Count accounts per theme
A theme raised by 20 accounts outranks one raised 20 times by 1 account.
Attach a quote to every theme
Product teams act on the customer's words.
Flag themes that touch renewals
Some feedback carries revenue risk.
Customer stories
What teams say
I used Ask Avoma to analyze how often our competitor came up in sales conversations, what objections buyers raised, and how those deals performed. The links back to the source calls made it easy to verify everything and review specific clips.
The AI-powered transcription and meeting summaries ensure that customer insights are captured and actionable next steps are clear for everyone.
More from this use case
Browse all Revenue Execution
What’s stopping you from turning every conversation into actionable work?
